Information
Privacy notice
This notice sets out, in plain terms, what Insitu SL does with the personal information it may receive through this site. It describes only processing that actually takes place. In effect since August 7, 2026.
What this site does, and does not do
This is a brochure site. It does not track you, and it asks you for information only at the point where you choose to write to us.
One form, on the Contact page alone
The Contact page carries a form. Three fields are necessary for us to reply to you: your name, your email address and your message. Three more are optional and you may leave them blank: your organization or department, your role, and the target language.
Nothing is sent until you tick the consent box, which is never pre-ticked. The form keeps nothing in your browser: what you type exists only for the duration of the send, and is never placed in the page address.
The form is not the only way to reach us. Our email address stays displayed beside it, and an enquiry sent by either route arrives in the same mailbox.
What we record in order to limit spam
To prevent bulk automated sending, our server counts recent submissions coming from the same connection. That count does not use your IP address in the clear: it is turned into a non-reversible fingerprint, from which the original address cannot be recovered.
That fingerprint is tied to no name, no message and no other data. It is held in memory for at most one hour, then disappears of its own accord. No CAPTCHA and no third-party service is involved.
No audience measurement, no advertising
No analytics tool, no advertising network, no social media button and no tracking cookie is used.
No fonts, images or scripts are loaded from a third-party server. Visiting this site therefore discloses your IP address to no one other than the server hosting it.
One thing only is kept in your browser
Your privacy preference choice is stored locally in your browser, so that we do not ask you again on every visit. That record contains nothing but the choice itself: no identifier, no profile, no browsing history.
It is sent to no one, including us. You can change or withdraw it at any time through the « Manage my privacy preferences » link at the bottom of every page.
Server logs
Like any web server, the one hosting this site keeps technical access logs, which include IP addresses. They serve only the security and correct operation of the service, and are not used to identify you or to build a profile.
Learner portal
The learner portal is a separate service, hosted on another domain. When you go there you leave this site, and that service's own terms apply.
Information we may receive
We receive only what you write to us. This section describes what that usually covers.
Categories of information
- Your contact details: name, email address and, if you give it to us, a phone number
- Your professional context: organization or department, position, the language requirements of your position
- Your learning situation: target language, current or target level, deadline, preferred delivery
- Anything else you choose to include in your message
Purposes of collection
- Answering your enquiry
- Assessing your second-language level, if you ask us to
- Preparing and proposing a training plan
- Following up on the training, if it goes ahead
- Meeting our legal, accounting and tax obligations
Means of collection
Two, and they end in the same place: the form on the Contact page, and the email you send us directly. In both cases your message reaches us as an email.
We collect nothing without your knowledge, and we neither buy nor accept contact lists.
What is necessary, and what is not
Three things are necessary in order to handle an enquiry: your name, your email address and your message. Without a way to reach you, we cannot reply.
Everything else is optional, including in the form, which states plainly which fields those are. You may write to us without stating your organization or your level; we may simply need to ask further questions before we can answer usefully.
We ask for no phone number, no postal address and no budget: none of that is necessary in order to answer a first enquiry.
Who may handle your information
Our team
Your information is available to the people at Insitu SL who need it to answer your enquiry or deliver your training: management, administrative staff and, where applicable, the teacher delivering your training.
We do not sell, rent or trade any personal information.
Our email provider
Our email address is hosted by Google. Messages you send us therefore pass through and are stored on Google's servers, which makes this processing by a third party.
This holds for both means of collection: an enquiry sent through the form is delivered by email to that same mailbox. Using the form rather than your own mail client therefore changes neither the provider nor the place of processing.
Our host
This site is served by Vercel, whose servers keep technical access logs and carry the form submissions.
Processing outside Quebec
Google's servers are located outside Quebec, notably in the United States. Your information may therefore be stored and processed outside Quebec, and be subject to the laws applicable there.
If you would rather avoid that processing, write to us asking for a call back, or contact us by post at the address shown below.
Safeguards and retention
Safeguards
- Access limited to the people who need it for their work
- Accounts protected by passwords and by two-factor authentication where the service supports it
- Encrypted connections for browsing this site and for email
- Paper files, where any exist, kept under lock
- Secure destruction of information that is no longer needed
For how long
An enquiry that leads nowhere is kept for as long as it takes to handle it, then for a short period so the exchange can be picked up if you write again.
Where training goes ahead, the file is kept for the duration of the relationship, then for the period required by our legal, accounting and tax obligations.
The fingerprint used to limit spam is kept for at most one hour.
After those periods, the information is destroyed or anonymised.
Your rights
Access and correction
You have the right to know what personal information we hold about you, to obtain a copy of it, and to have corrected anything that is inaccurate, incomplete or ambiguous.
Write to the officer named below. We reply within 30 days. If we refuse a request, we give you our reasons in writing and tell you what recourse is available.
Withdrawing consent
You may withdraw your consent at any time, without having to justify it. For your privacy preferences on this site, use the « Manage my privacy preferences » link at the bottom of every page.
For information you have already sent us, write to the officer. Withdrawal is not retroactive, and we may have to keep certain information in order to meet a legal obligation.
Making a complaint
If our answer does not satisfy you, first send a written complaint to the officer below. We acknowledge receipt and reply in writing.
You may at any time contact the Commission d'accès à l'information du Québec, which is the supervisory authority in this area.
Privacy Officer
This person is responsible for the protection of your personal information at Insitu SL. Requests for access, correction and withdrawal, and complaints, all go to them.
Privacy Officer
Insitu SL
200-153 Promenade du PortageGatineau (QC) CanadaPut « Personal information » in the subject line of your message and your request will be handled as a priority.
Who we are
The organization responsible for processing your personal information is Insitu SL.
- Phone
- (613) 505-9800
- Address
- 200-153 Promenade du PortageGatineau (QC) Canada
- Service area
- Canada
Writing to us about your information
- State what you are asking for: access, correction, withdrawal or a complaint
- Give the email address you used with us
- We reply within 30 days
Effective date and changes
Effective date
This notice has been in effect since August 7, 2026. It replaces any earlier notice, including those published on previous versions of the site.
If this notice changes
We may amend this notice. The effective date above is then updated, and the version in force is always the one published on this page.
For a material change — a new purpose, a new category of information, a new provider or a new transfer outside Quebec — we post a visible notice on this page for at least 30 days, and we inform directly by email those people whose contact details we hold and whom the change concerns. Where the law requires fresh consent, we ask for it before applying the change.